---
title: NPS survey with AI insights
description: Measure Net Promoter Score and let AI tag every comment by topic and sentiment.
icon: smile
search:
  keywords:
    [
      nps,
      net promoter score,
      customer satisfaction,
      survey,
      feedback,
      sentiment,
    ]
---

1. **Ask the NPS question**

    Add a [Linear scale](/blocks/linear-scale) from 0 to 10: *"How likely are you to recommend us to a friend?"* Set **Left label** to *Not at all likely* and **Right label** to *Extremely likely*. Turn on **Color scale**.

2. **Ask why**

    Add a **Long answer**: *"What's the main reason for your score?"*

3. **Follow up on detractors**

    Use [conditional logic](/logic/conditional-logic) to show *"What could we do better?"* only when the score is **At most** `6`.

4. **Feel like a conversation**

    Switch to the [Mono look](/design/mono-look) with **Auto-advance** for a one-question-at-a-time feel.

5. **Tag answers with AI**

    In **Submissions**, add two [Autofields](/ai/autofields):

    - **Classification** *Topic*: Pricing, Product, Support, Other.
    - **Yes / no** *Mentions a bug?*

6. **Track it over time**

    Build an [Insights dashboard](/responses/insights-dashboards) with a Question summary block for the score, and filter submissions by *Topic*.