NPS survey with AI insights
Measure Net Promoter Score and let AI tag every comment by topic and sentiment.
Ask the NPS question
Add a Linear scale from 0 to 10: “How likely are you to recommend us to a friend?” Set Left label to Not at all likely and Right label to Extremely likely. Turn on Color scale.
Ask why
Add a Long answer: “What’s the main reason for your score?”
Follow up on detractors
Use conditional logic to show “What could we do better?” only when the score is At most 6.
Feel like a conversation
Switch to the Mono look with Auto-advance for a one-question-at-a-time feel.
Tag answers with AI
In Submissions, add two Autofields:
- Classification Topic: Pricing, Product, Support, Other.
- Yes / no Mentions a bug?
Track it over time
Build an Insights dashboard with a Question summary block for the score, and filter submissions by Topic.